AI development costs: separate build, usage and operation
A practical cost model for agents, chatbots and automation, covering integrations, evaluation, platform usage and an evidence-based pilot.
INSIGHTS / AI
Questions worth asking about AI.
Practical AI notes from digital product and business-system work.
AI agent vs chatbot: choosing the right level of autonomy
Understand the difference between chatbots, rule-based automation and AI agents through tools, decisions, risk and human approval.