Sales & Service
Summarise enquiries, find approved information and draft responses for review.
07 / AI TRAINING
AI training for teams built around their real work
Role-aware workshops using agreed work examples, with practical exercises, answer checks and clear points for human review.
WHO IT IS FOR
For organisations that want teams to use AI deliberately, from first-time users to teams preparing for automation, without unnecessarily exposing sensitive information.
OUR APPROACH
Define the outcome, scope and acceptance criteria before choosing technology, so the investment solves a real problem and remains maintainable.
PROBLEM
Problems to solve before adding another tool.
- Teams use tools inconsistently
- Generic demos do not transfer to daily work
- There is no guidance for checking output or handling sensitive data
- Training ends without a usable next step
OUTCOME
What the team should be able to do after the workshop
- Learning goals for each role
- Exercises based on work or safe sample data
- An output-quality and data-use checklist
- A small follow-up use case to test
USE CASES
Useful scopes shaped around the work.
Operations
Identify repeat work and design checkpoints before automation.
Leaders
Choose use cases, success criteria and risk boundaries.
Technical Teams
Review APIs, data access, test sets and human handoff for a pilot.
WORKSHOP DESIGN
Design workshops around the team’s real work
Use the team’s actual tasks, practise with approved information and define how outputs are checked before use.
Inputs
- Team roles
- Real work examples
- Tool access
Outputs
- Hands-on exercises
- Review checklist
- Next-step plan
DELIVERABLES
Deliverables that can be accepted and operated.
Role and task discovery
Workshop objectives and agenda
Exercises with review criteria
Data-use and answer-check guidance
Follow-up use-case shortlist
SCOPE & INVESTMENT
Project scope and pricing inputs
Scope depends on learner groups, starting level, session length and preparation of organisation-specific examples. Topics, deliverables and external tool costs are agreed before quotation.
- Groups and roles
- Workshop depth
- Preparation of work examples
- Tools and accounts used for exercises
ACCEPTANCE & OPERATION
Acceptance and operating costs
Project acceptance criteria
- Practise using approved work examples
- Apply an output-review checklist before using answers
- Deliver guidance and a post-workshop pilot shortlist
Ongoing costs to itemise in the proposal
- Usage-based model/API and connected-tool fees
- Evaluation and knowledge-source maintenance
- Monitoring, permissions and workflow changes
Test coverage and operating responsibilities are agreed for the project before work begins.
From scope to acceptance and handover
01 /
Understand
Discuss goals, audiences and constraints to define a useful scope.
02 /
Design
Make structure and interactions clear before development begins.
03 /
Build & test
Develop the system and test critical journeys across real devices.
04 /
Launch & support
Launch, share documentation and use evidence to guide improvements.
Agree test cases, reviewers, account ownership and support before work. Test critical journeys with approved data before launch.
FAQ
Questions before the work begins.
Do workshops need real company data?
No. We can use synthetic or de-identified examples and agree exactly what information is permitted before the workshop.
How does training differ from AI consulting?
Training develops team skills through exercises. Consulting prioritises use cases, reviews data and systems, and defines a pilot. They can complement each other.
Can training lead straight to automation?
Some work may be ready, but the workflow, data, permissions and test results should be checked before production use.
Should every department attend the same AI workshop?
Use shared foundations for data handling and output review, then select exercises for each role, such as drafting content, preparing sales information or summarising documents. Agree learner experience, tools, approved examples and an observable practice outcome before setting the curriculum, duration and price.
Have a problem worth scoping clearly?
Share the context, outcome and systems involved. We will help identify the questions to answer before investing.