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Designing a booking journey for spas and wellness businesses

Show service types, duration, published prices and available branches. Use real location photography and explain rescheduling or cancellation terms.

Explain the service before the slot

Show service types, duration, published prices and available branches. Use real location photography and explain rescheduling or cancellation terms.

Connect bookings to operations

Scheduling must account for staff, rooms and service duration. Distinguish an appointment request from a confirmed booking so customers are not misled.

Use genuine branch information

Create pages only for real branches, with locations and hours. Connect to the right LINE or booking workflow. Monitor confirmed bookings and no-shows to improve the process.

Sources

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